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Privacy Policy

Effective Date: 05/27/25
Last Updated: 05/27/25

1. Introduction

This Privacy Policy explains how Zultan Technologies ("we," "us," "our," or "Company") collects, uses, discloses, and protects personal information when you use our specialist recruitment platform and related services (the "Services"). We are committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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Our Contact Information:

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2. Information We Collect

2.1 Personal Information from Clients

When you register as a client, we collect:

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  • Account Information: Name, business name, email address, phone number, business address

  • Business Profile: Company size, industry, revenue range, business needs assessment

  • Billing Information: Credit card details, billing address, tax identification numbers

  • Usage Data: Platform interactions, project requirements, specialist preferences

  • Communication Records: Messages, calls, and correspondence with our team and specialists

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2.2 Personal Information from Specialists

When you apply as a specialist, we collect:

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  • Professional Profile: Name, email, phone, address, professional experience, education, certifications

  • Verification Information: Government-issued ID, professional references, portfolio samples

  • Financial Information: Banking details for payment processing, tax forms

  • Performance Data: Work quality metrics, client feedback, completion rates

  • Background Check Information: Employment history verification, professional conduct records

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2.3 Automatically Collected Information

  • Technical Data: IP address, browser type, device information, operating system

  • Platform Analytics: Login times, feature usage, session duration, click patterns

  • Performance Metrics: Project completion data, time tracking, productivity analytics

  • Location Data: General geographic location (city/province level)

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3. How We Use Your Information

3.1 Primary Purposes

We use your personal information to:

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  • Provide Services: Match clients with specialists, facilitate project management, process payments

  • Account Management: Create and maintain user accounts, provide customer support

  • Quality Assurance: Monitor service quality, conduct performance reviews, ensure SLA compliance

  • Platform Analytics: Generate ROI reports, business impact analysis, performance benchmarking

  • Communication: Send service updates, project notifications, marketing communications

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3.2 Business Operations

  • Vetting Process: Verify specialist qualifications, conduct background checks

  • Risk Management: Fraud prevention, security monitoring, compliance verification

  • Legal Compliance: Meet regulatory requirements, respond to legal requests

  • Business Development: Market research, service improvement, strategic planning

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4. Information Sharing and Disclosure

4.1 Within Our Platform

  • Client-Specialist Matching: We share relevant professional information to facilitate appropriate matches

  • Project Collaboration: Contact information and project details shared between matched parties

  • Performance Reporting: Anonymized performance data included in client analytics

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4.2 Third-Party Service Providers

We may share information with:

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  • Payment Processors: For billing and payment processing

  • Cloud Service Providers: For data storage and platform hosting

  • Background Check Services: For specialist verification (with consent)

  • Analytics Providers: For platform performance and business intelligence

  • Customer Support Tools: For service delivery and communication

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4.3 Legal Requirements

We may disclose information when required by law, including:

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  • Court orders, subpoenas, or legal proceedings

  • Government investigations or regulatory compliance

  • Protection of our rights, property, or safety

  • Prevention of fraud or illegal activities

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4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to the same privacy protections.

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5. International Data Transfers

Some of our service providers may be located outside of Canada, including in the United States. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

  • Contractual protections requiring equivalent privacy standards

  • Verification of adequate privacy laws in destination countries

  • Regular monitoring of international service providers

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6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

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  • Active Accounts: Throughout the duration of your account and service usage

  • Inactive Accounts: Up to 2 years after account closure for business and legal purposes

  • Financial Records: 7 years as required by Canadian tax and business laws

  • Communication Records: 3 years for quality assurance and dispute resolution

  • Performance Data: Aggregated and anonymized data may be retained indefinitely for business analytics

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7. Your Privacy Rights

Under Canadian privacy law, you have the right to:

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7.1 Access and Correction

  • Request access to your personal information we hold

  • Request correction of inaccurate or incomplete information

  • Receive information about how your data is used and shared

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7.2 Withdrawal of Consent

  • Withdraw consent for certain uses of your information (subject to legal and contractual obligations)

  • Opt-out of marketing communications

  • Request deletion of your account and associated data

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7.3 Portability

  • Request your personal information in a structured, commonly used format

  • Transfer your information to another service provider where technically feasible

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7.4 How to Exercise Your Rights

To exercise these rights, contact us at:

We will respond to your request within 30 days and may require identity verification.

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8. Security Measures

We implement comprehensive security measures to protect your personal information:

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8.1 Technical Safeguards

  • Encryption of data in transit and at rest

  • Multi-factor authentication for platform access

  • Regular security audits and vulnerability assessments

  • Secure cloud infrastructure with enterprise-grade protection

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8.2 Administrative Safeguards

  • Employee privacy training and confidentiality agreements

  • Limited access controls based on job responsibilities

  • Regular privacy impact assessments

  • Incident response procedures for data breaches

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8.3 Physical Safeguards

  • Secure office facilities with controlled access

  • Protected storage of physical documents

  • Secure disposal of sensitive information

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9. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to:

  • Maintain user sessions and platform functionality

  • Analyze platform usage and performance

  • Personalize user experience

  • Provide targeted marketing (with consent)

You can control cookie settings through your browser, though some platform features may not function properly if cookies are disabled.

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10. Marketing Communications

With your consent, we may send:

  • Service updates and platform announcements

  • Industry insights and best practices

  • Promotional offers and new feature notifications

  • Event invitations and webinar announcements

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You can opt-out of marketing communications at any time by:

  • Clicking "unsubscribe" in email communications

  • Updating your account preferences

  • Contacting our privacy officer

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11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

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12. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices

  • Updates to applicable privacy laws

  • Technological developments

  • User feedback and industry best practices

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We will notify you of material changes by:

  • Email notification to registered users

  • Prominent notice on our platform

  • Updated "Last Revised" date on this policy

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13. Complaints and Concerns

If you have concerns about our privacy practices:

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  1. Contact Us First: Reach out to our Privacy Officer to resolve the issue

  2. Escalation: If unsatisfied, you may file a complaint with the Privacy Commissioner of Canada

  3. Provincial Authorities: Residents of certain provinces may also contact their provincial privacy commissioner

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Privacy Commissioner of Canada:

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14. Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. Any disputes will be resolved in the courts of Ontario.

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15. Contact Information

For privacy-related questions, concerns, or requests:

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Email: privacy@zultantechnologies.com
Phone: 613-706-6707
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

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Acknowledgment: By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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